When can I expect delivery of my goods?

All our goods are shipped within 2 working days or receiving your order by first class post within the UK. Outside of the UK, delivery time depends on which option to choose for delivery of your goods and where you are in the world.

How much will it cost to deliver my goods?

What should i do if my goods arrive damaged?

It is a rare occurrence that our goods arrive broken as we take great care to ensure that goods are packaged sufficiently for transit, often delivering ourselves, however if your goods do arrived damaged; please contact us immediately with a precise report of your problems and we will everything reasonable to rectify issues. We will replace any parts, damaged through transit, free of charge, but will only replace a whole product if that is the only option.

Can I get any discount for multiple purchases?

Usually yes, but your order will have to be discussed on a case by case basis, please contact us for more details and to discuss your order.

Can I cancel an order once made?

1. 'In stock' goods: Orders can be cancelled for full refund if they have not been shipped. Once shipped, our Returns Policy applies. See ourTerms & Conditions for futher details

2. 'Made to order' goods: once your deposit has been paid, cancellation must be made within 48 hrs of placing the order. Any cancellation made after the 48 hour period will not be eligible for a refund of the 30% deposit.

3. 'Bespoke' products cannot be cancelled once your order has been agreed.

How can I pay for my purchases?

We accept payments:

What should I do if my credit or debit card was refused when placing an order?

This may have occurred because: